Policies, terms and conditions

Privacy & Security

Lingerie Rack would like to make your online shopping experience the very best on the internet. Our customers' privacy is very important to us. We respect your privacy, and we assure you that your information will be maintained and used responsibly. Information that you provide to us such as your name and address will be maintained in private files on our secure Web server and our internal systems. All financial statement entered on this site is secured using Secure Socket Layer (SSL) Industry Standard. Lingerie Rack will not sell or release your email address to any other parties. We want you to feel comfortable that your personal information will be kept safe throughout your entire shopping experience with us.

Returns Policy

Lingerie Rack takes great pride in its products for its excellence and value. If at any time you are dissatisfied with a purchase, we will assist you with a prompt refund, exchange, or credit. Simply return the item(s) in its original packaging within 5 days from the date of receipt of order and we will credit your account or make an exchange for an item of equal value. If the replacement item is priced higher, you pay the difference; if it is a lesser value, we credit you the difference. All shipping and handling fees involved are the customers’ responsibility and are not refundable. A credit will be issued as soon as we receive and process your return. Your request will be processed in the same form as the original payment type. Please allow up to 2 billing cycles for a refund to appear on your credit card statement.

Abiding by health regulations, we can only accept returns on merchandise with all original tags attached, not worn, altered or damaged. For your own safety, please insure your parcel since we have no control over the mail service and cannot credit your account if the parcel gets misdirected.